The terms and conditions and the Complaints Procedure are drawn up in accordance with the applicable laws of the Slovak Republic, such as Act No. 22/2004 Coll. on electronic commerce, Act 108/2000 Coll. on consumer protection in door-to-door sales and mail-order sales, Act no. 250/2007 Coll. on consumer protection, Act no. 428/2002 Coll. on the protection of personal data and the Civil Code.
1. Definition of terms
Seller - operator of the online store https://www.citywavetour.com/
Buyer / customer – natural or legal person who entered into a business relationship with the seller.
Goods - any product from the offer of the online store https://www.citywavetour.com/
The purchase price of the goods (hereinafter referred to as the price) – the price indicated for each item in €. The price of the goods is final.
The seller is a VAT payer.
Delivery time - the time from sending the binding order to the buyer's receipt of the goods.
2. Order, sales contract
The order is created on the basis of its binding confirmation at the end of the process of ordering the goods and serves as a draft of the sales contract (hereinafter referred to as the contract).
The order is received by the seller within 24 hours.
Confirmation of receipt of the order will be sent to the buyer by a confirmation e-mail, which also includes a recapitulation of the order.
The contract is concluded upon confirmation of receipt of the order by the seller.
In case of ordering a larger quantity of goods, the seller contacts the buyer by phone in order to confirm the order.
The seller reserves the right to cancel or change the order in the event that the goods are no longer produced or delivered, or their price has changed significantly. In the event that such a situation occurs, the seller informs the buyer of this fact.
3. Canceling the order
The buyer is entitled to cancel the order without giving a reason within 24 hours of its dispatch, if the ordered goods have not already been dispatched.
The order can be canceled by emailing info@citywavetour.com
When canceling an order, it is necessary to indicate the order number given in the confirmation e-mail.
By canceling the order, the buyer is not charged any fees.
4. Withdrawal from the contract
The buyer is entitled to withdraw from the contract without giving a reason within 7 working days from the conclusion of the contract in accordance with §12 of Act no. 108/2000 Coll.
In case the buyer withdraws from the contract, he informs the seller about this fact by e-mail at info@citywavetour.com
The buyer will send the completed Complaint Protocol and the goods in question together with all the original documents that were part of the goods within 7 working days to the address of the seller. The returned goods must be complete and packed preferably in the original packaging, unused.
In the event that the buyer withdraws from the contract and delivers goods to the seller that are not used, are in their original packaging and are not damaged or incomplete, the seller will return to the buyer the already paid purchase price of the goods within 15 days from the delivery of the withdrawal from the purchase contract and delivery goods to the seller by non-cash transfer to an account designated by the buyer, unless otherwise agreed together.
In the event that the buyer withdraws from the contract and delivers goods to the seller that are used and damaged or incomplete, the seller will return to the buyer the already paid purchase price of the goods, or a part thereof reduced in accordance with § 457 of the Civil Code on the value of its wear and tear in the amount of 1 % of the total purchase price of the goods for each day of use of the goods and for the value of the repair and restoration of the goods to their original condition within 15 days from the delivery of the withdrawal from the purchase contract and the delivery of the goods to the seller by cashless transfer to an account designated by the buyer, unless otherwise agreed.
The costs of transporting the goods, which are the subject of withdrawal from the contract to the seller, are paid in full by the buyer.
The buyer sends the goods to the seller by registered mail. In the case of a higher price of the goods, also insured, but not for cash on delivery.
The seller is obliged to take back the goods.
5. Price of goods, terms of payment
The price of the goods is final and stated in € for each item.
The buyer guarantees the purchase of the goods at the price indicated for the goods at the time of binding ordering of the goods.
The price offer is valid until stocks last.
The seller reserves the right to change the prices of the goods in the event that there has been a significant change in the delivery conditions or the prices of the goods. The seller is obliged to inform the buyer about this fact without delay. In these situations, the buyer is entitled to withdraw from the contract.
The buyer is not charged any fees for using the means of communication.
6. Method of payment
The buyer will make the payment in the following ways:
upon receipt of the goods at a branch of the Slovak Post - payment by cash on delivery
.when receiving the goods from the courier of the transport company - payment by cash on delivery
In advance to the supplier on the basis of the issued preliminary invoice
In the case of ordering goods with a value exceeding €300, it is possible to request an advance payment from the buyer to the seller's account. In this case, an advance invoice is issued to the buyer and sent to his e-mail. The advance invoice is not a tax document. The original invoice is delivered to the buyer together with the goods. The buyer makes the payment to the seller's account SK86 3100 0000 0042 3003 9718. The order number must be entered as a variable symbol. If, after payment of the advance payment by the buyer, the order is changed or canceled either by the buyer or the seller, and this change in the order caused the buyer to pay a higher amount in advance than the price of the changed order, the seller guarantees the return of this financial difference to the buyer's account, from which the seller accepted the payment.
7. Delivery conditions
The delivery time of the goods is usually within 3 days
The delivery time for goods that are not in stock is a maximum of 14 days.
The buyer is obliged to provide a complete and correct delivery and billing address.
8. Mode of transport
Slovak Post - ordered goods are sent to the buyer by cash on delivery via Slovak Post.
Shipping, SDS, DHL, UPS, TOPTRANS
By importing the supplier to the destination - this method must be agreed with the supplier in advance
9. Acceptance of goods
The buyer is obliged to take delivery of the goods.
The buyer is obliged to check the goods immediately after taking them over.
The buyer is advised to check for possible damage to the transport packaging of the goods.
If the transport packaging of the goods shows signs of damage, the buyer will not accept the goods or will accept them with a reservation (in the receipt of the goods, it is necessary to state "I ACCEPT WITH RESERVATION").
In the event that the goods are damaged or incomplete upon receipt, the buyer is obliged to immediately notify the seller of this fact by e-mail at info@citywavetour.com
The seller supplies the buyer with the goods together with all necessary documents: invoice, warranty certificate from the manufacturer (if it is part of the goods).
The buyer acquires ownership rights to the goods by paying the full purchase price of the goods.
10. Non-acceptance of goods
In the event that the goods are returned by Slovak Post as undelivered, without the fault of the seller, the buyer will be contacted in order to agree on the next procedure.
The buyer is obliged to reimburse the seller for all demonstrable costs associated with non-receipt or possible resending of the goods.
11. Warranty period, complaints
The statutory warranty period for goods is 24 months, unless otherwise stated.
It begins on the day the goods are received by the buyer and is extended by the time during which the goods are under warranty repair.
The warranty period applies only to goods purchased and paid for at the operator of the online store https://www.citywavetour.com/
More detailed information is available to the buyer in the Complaints Procedure.
12. Buyer profile - "My account"
It is accessible immediately after registration in the "My Account" section.
The profile includes the history of orders that the buyer made on the store's website, along with the option to print older invoices.
It consists of personal data entered during registration. These data can be changed at any time.
It contains information about discounts that the buyer can apply when making a purchase.
The buyer is allowed to define different delivery addresses.
The profile allows you to subscribe or unsubscribe from sending news that informs the buyer about current promotions and news.
13. Protection of personal data
Pursuant to Act no. 428/2002 Coll. on the protection of personal data, the data that the buyer provides to the seller via the order form or during registration are used exclusively for the seller's needs and will not be further provided to third parties or otherwise used commercially.
The data is used to issue the invoice, send the goods to the buyer and communicate with the buyer.
In the case of a natural person, this is the following data: name, surname, address of permanent residence, e-mail, telephone number.
In the case of a legal entity, the following data is concerned: name, surname, company name, registered office address, ID number, VAT number, e-mail, telephone number.
Changes to registration data are made by the buyer himself, through changes in his user profile or by e-mail to info@citywavetour.com
The buyer has the right to ask the seller to delete his registration data by email to info@citywavetour.com
According to § 20 par. 3 of Act No. 428/2002 Coll. the seller undertakes to immediately delete his personal data from the online store database at the buyer's request.
By sending a binding order, the buyer gives the seller consent for an indefinite period of time to collect information about him and his orders for the purpose of using them when applying possible discounts to the buyer.
14. Warning
Warning for people who order goods to foreign addresses. By ordering goods through the online store https://www.citywavetour.com/, the buyer concludes a sales contract and is legally enforceable. Each computer from which the order is made can be identified and compensation for damage, including additional costs, can be claimed (identification costs for the IT department of the Slovak Police).
15. Final provisions
The seller reserves the right to change these conditions at any time, as long as a change in business policy or laws requires it, without the consent of the buyer. The obligation of written notification of changes to business conditions is fulfilled by placing them on the website https://www.citywavetour.com/. An integral part of the terms and conditions are the Complaints Procedure and information about the operator in the Contacts section.
By confirming the order, the buyer declares that he has familiarized himself with the Terms and Conditions and agrees with them before confirming the order.
16. State supervisory body
Slovak Trade Inspection
Bajkalská 21/A
PO BOX 29
827 99 Bratislava